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Methodology

Step 1

Each in-company workshop is designed to meet a client's specific needs. The first step is always to understand your business and how consulting or training requirements relate to company objectives. From this co-operative effort, a statement of consulting or training objectives is produced that corresponds to the real needs of your business.

Step 2

The next step is to devise a workshop, or series of workshops to realize these objectives. To do this we use whatever consulting or training methods are appropriate. The aim is to ensure that each workshop reflects realistically situations faced by your people in the 'real world'

Step 3

The third phase is the workshop presentation itself. Every process or participant places great emphasis on active participation; there is a minimum of overt lecturing on in-company programs. Concentration is placed on analyzing process or individual difficulties, using case studies, role-plays and syndicate etc., to bridge the gap between consulting or training and real life situations. Simulations of the business environment are used to reinforce messages that are relevant to staff at all levels.

Step 4

The final phase is audits or post course review to assess the value of the consulting or training to the process or participants and further consulting or training requirements that may arise.

On-The-Job Monitoring

Floor Support

The Floor Support program helps employees increase their productivity and at the same time achieve standardization of service delivery standards.

Methodology

Phoenix Quality Management Pvt. Ltd. has adopted the following methodology in order to standardize the process:

To Monitor the employees on parameters identified under the Floor Support Program

Conduct TNI (Training need identification).

Give Feedback based on the TNI and draw up action plan for Refresher Training.

Re monitor the employees to evaluate whether they have come up the learning curve and give informal feedback based on the new TNI.

The benefit of this program is:

Individual feedback and guidance on process ensuring skill enhancement across the departments.

Live Observation

Handholding an employee as he/she goes about his/her daily routing, taking feedback on the set of pre-determined parameters, checking adherence to process as will as soft skills and communication.

Mystery Shopping

The purpose of Mystery Shoppers is to help businesses increase sales and improve employee customer service awareness. We provide businesses with information through the use of questionnaires and detailed narratives. These questionnaires provide businesses with an unbiased opinion of how they are perceived by the customer. We relieve the owner of this added responsibility. We provide Business owners a more realistic picture of how their customers perceive their company.


Six Sigma Green Belt Del, Mum 01-Nov 4 Days
Six Sigma Black Belt Del, Bangl 09-Nov 3 Days
IAT 9001 All Over India 17-Nov 2 Days
Sales Training (Basic) All Over India 24-Nov 2 Days
Sales Training (Advance) All Over India 01-Dec 2 Days
Time Management All Over India 08-Dec 2 Days
Team Building (In bound) All Over India 15-Dec 2 Days
Team Building (Out bound) All Over India 21-Dec 3 Days
Business Etiquette All Over India 30-Dec 1 Days
Campus to Corporate All Over India 06-Dec 1 Days
Leadership Training (Middle Management) All Over India 12-Dec 2 Days
Leadership Training (Top Management) All Over India 20-Dec 1 Days
Six Sigma Green Belt All Over India 24-Dec 4 Days
Six Sigma Black Belt All Over India 01-Feb 3 Days
IAT 9001 All Over India 09-Feb 2 Days
Sales Training (Basic) All Over India 16-Feb 2 Days
Sales Training (Advance) All Over India 23-Feb 2 Days
Time Management All Over India 02-Mar 2 Days
Team Building (In bound) All Over India 09-Mar 2 Days
Team Building (Out bound) All Over India 15-Mar 3 Days
Business Etiquette All Over India 24-Mar 1 Days
Campus to Corporate All Over India 31-Mar 1 Days
Leadership Training (Middle Management) All Over India 06-Apr 2 Days
Leadership Training (Top Management) All Over India 14-Apr 1 Days
Six Sigma Green Belt All Over India 18-Apr 4 Days
Six Sigma Black Belt All Over India 26-Apr 3 Days
IAT 9001 All Over India 04-May 2 Days
Sales Training (Basic) All Over India 11-May 2 Days
Sales Training (Advance) All Over India 18-May 2 Days
Time Management All Over India 25-May 2 Days
Team Building (In bound) All Over India 01-Jun 2 Days
Team Building (Out bound) All Over India 07-Jun 3 Days
Business Etiquette All Over India 16-Jun 1 Days
Campus to Corporate All Over India 23-Jun 1 Days
Leadership Training (Middle Management) All Over India 29-Jun 2 Days
Leadership Training (Top Management) All Over India 07-Jul 1 Days
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